Returns & Exchanges

We hope you love your Willow Collective jewellery! However, if something isn't quite right, we're happy to help.

Change of Mind

We accept change-of-mind returns for store credit within 7 days of delivery, provided the jewellery is unworn, unused and returned in its original condition and packaging.

Please contact us within 7 days of receiving your order to arrange a return. Return postage is the customer's responsibility, and original shipping costs are non-refundable for change-of-mind returns.

Personalised and custom-made jewellery cannot be returned for change of mind.

Faulty or Damaged Items

If your jewellery arrives damaged or develops a fault, please get in touch so we can help resolve the issue.

All purchases are covered by your rights under the New Zealand Consumer Guarantees Act 1993. Depending on the circumstances, you may be entitled to a repair, replacement or refund.

These rights are separate from our 7-day change-of-mind policy.

How to Arrange a Return

Please email help@willowcollective.co.nz with your order number and the reason for your return. If your item is faulty or damaged, please include photographs where possible.

We'll be happy to guide you through the next steps.

With love,

The Willow Collective Team ♡